Dream Theater

Anybody Here Order The Box Set??
September 11, 2011 12:18:06 AM UTC Post #1

I ordered this on August 31, my payment was posted, but when I log into the website to check the status, nothings there. It does show when I ordered the box set of BCSL...but not the new one. Has anybody been sent the digital download notice or know if their set has been shipped? I have an email into customer service, just seeing if I'm the only one with this problem?


September 11, 2011 12:44:42 AM UTC Post #1

I haven't heard anything either. I'm assuming I'll be getting an email (hopefully) on Monday, or sooner, with directions on how to get the digital download.

http://www.planetastroboy.com
September 11, 2011 3:40:26 AM UTC Post #2

I got an email with the digital download code, and there it was said that they will ship my box set after 2 weeks.

September 11, 2011 4:22:21 AM UTC Post #3

=Sabian said:I ordered this on August 31, my payment was posted, but when I log into the website to check the status, nothings there. It does show when I ordered the box set of BCSL...but not the new one. Has anybody been sent the digital download notice or know if their set has been shipped? I have an email into customer service, just seeing if I'm the only one with this problem?


I emailed customer service as well. They replied:


Thank you for contacting Customer Support
We plan to mass email everyone who purchase the box set on Monday this next week coming up, the 12th.

The Spirit Carries On

September 11, 2011 6:22:03 AM UTC Post #4

it shows my order on the site. but i haven't recieved an email for the download of the albumi've emailed them about this but no answer yet.

Acid Rain Puppy - thanx for that info. i'm in Oz so i'm going to have to wait awhile for this set ahhh

http://www.gracethrufaith.com
September 11, 2011 7:20:14 AM UTC Post #5

i ordered it, recieved no confirmation, and now that i saw this thread im worried..cause under the order it says pending fulfillment, and below that it says not deposited, but i was charged for it? i hope it actually worked..

September 11, 2011 10:14:03 AM UTC Post #6

i've had my download link for 2 days... listened to it, and its fucking amazing

http://www.facebook.com/profile.php?id=100000090441031
September 11, 2011 6:31:33 PM UTC Post #7

=Brewtaco said:i ordered it, recieved no confirmation, and now that i saw this thread im worried..cause under the order it says pending fulfillment, and below that it says not deposited, but i was charged for it? i hope it actually worked..
My order say's the same thing,the only difference is i did receive a confirmation #. I'm in Canada so i'm hoping that they are doing a mass e-mail tomorrow ( Monday ). Fingers crossed.

September 11, 2011 6:52:19 PM UTC Post #8

=ytsejam said:
=Brewtaco said:i ordered it, recieved no confirmation, and now that i saw this thread im worried..cause under the order it says pending fulfillment, and below that it says not deposited, but i was charged for it? i hope it actually worked..
My order say's the same thing,the only difference is i did receive a confirmation #. I'm in Canada so i'm hoping that they are doing a mass e-mail tomorrow ( Monday ). Fingers crossed.


ok, well i feel better then. still, having recieved no confirmation of the order im just hoping it worked. since its almost sold out i just dont wanna be screwed if they messed up the order..

September 11, 2011 7:22:20 PM UTC Post #9

=Brewtaco said:
=ytsejam said:
=Brewtaco said:i ordered it, recieved no confirmation, and now that i saw this thread im worried..cause under the order it says pending fulfillment, and below that it says not deposited, but i was charged for it? i hope it actually worked..
My order say's the same thing,the only difference is i did receive a confirmation #. I'm in Canada so i'm hoping that they are doing a mass e-mail tomorrow ( Monday ). Fingers crossed.


ok, well i feel better then. still, having recieved no confirmation of the order im just hoping it worked. since its almost sold out i just dont wanna be screwed if they messed up the order..

I hope it all work's out for us....did you check your mail's junk file?....your confirmation # might be there?

September 11, 2011 7:29:11 PM UTC Post #10

=ytsejam said:
=Brewtaco said:
=ytsejam said:
=Brewtaco said:i ordered it, recieved no confirmation, and now that i saw this thread im worried..cause under the order it says pending fulfillment, and below that it says not deposited, but i was charged for it? i hope it actually worked..
My order say's the same thing,the only difference is i did receive a confirmation #. I'm in Canada so i'm hoping that they are doing a mass e-mail tomorrow ( Monday ). Fingers crossed.


ok, well i feel better then. still, having recieved no confirmation of the order im just hoping it worked. since its almost sold out i just dont wanna be screwed if they messed up the order..

I hope it all work's out for us....did you check your mail's junk file?....your confirmation # might be there?


if it was it'd be long gone :/ but who knows, i tried contacting customer support and there are records on my account that i ordered it, hopefully if there's a problem they can help.

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