I have the same problem, with The End Records. No answer, no response.
I have PREORDERED on July (!) the Special Edition Box Set (and payed, too).
The End Records gave to me the track number on postclubusa.com web site but today I contacted shipping service and this is the response (from postclubusa! NOT The End Records... on that side... silence):
We never received your parcel at our warehouse in New York to send it to you. We only have the web submission data, please check with The End Records about your parcel.
This is not the way.