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Defective PAL DVD's Press Release

  • Defective PAL DVD's Press Release

    There have been reports from Norway and France that there are synchronization problems with the PAL version of the "Metropolis 2000" DVD. Apparently, the audio is a slightly out of synchronization with the video, especially during "Scenes From A Memory".

    We do not know if all PAL versions are affected by this problem. It may or may not be restricted to certain countries.

    The synchronization problem was one of the errors that caused the release date to be postponed to April 24th. It seems that someone accidentally used the wrong master for manufacturing some of the PAL versions. Mike Portnoy corrected and approved the NTSC version, and there is no problem with the NTSC version at all.

    If you have already bought a PAL version that has the synchronization problem, please read the following message from Mike Portnoy:

    "We are awaiting an "official" word from the label on how they are planning to proceed...hopefully they will do the right thing by recalling the defective run, refund buyer's money and reprint a new PAL version from the correct (and Director approved) NTSC master."

    "I cannot apologize enough for this ridiculous error and it seems to be typical for the type of crap I have had to deal with in order to release this DVD *correctly*...believe me, nobody is more pissed about this than me..."

    "The good news is that the NTSC version FUCKING RULES!"

    Please remember that not all PAL DVD's may have this problem. There is still a chance that it is restricted to certain countries. BlackStar in the UK, for instance, has received no complaints and no returned copies so far.

    In response to this incident all PAL versions of the DVD are being recalled..... They will be remastered with the director approved transfer and a new release date will be announced ASAP....(none of this effects the US release) Here's the info the label sent me this morning:

    1. Warner Vision has put a hold on all finished stock in the local distribution companies, including those that have shipped and have not shipped and they will be recalled to the plant and then destroyed
    2. Warner Vision is destroying all finished discs at the plant
    3. Warner Vision is asking all retailers with stock to refrain from selling this package and will replace all with finished stock when ready
    4. Warner Vision replace all consumer purchased copies with new version when available

    If and when there is any further info or press releases from the label, I will pass it on..

    Posted by Dream Theater Jul 04, 11.
Dream Theater's picture
on July 4, 2011 - 7:37pm

There have been reports from Norway and France that there are synchronization problems with the PAL version of the "Metropolis 2000" DVD. Apparently, the audio is a slightly out of synchronization with the video, especially during "Scenes From A Memory".

We do not know if all PAL versions are affected by this problem. It may or may not be restricted to certain countries.

The synchronization problem was one of the errors that caused the release date to be postponed to April 24th. It seems that someone accidentally used the wrong master for manufacturing some of the PAL versions. Mike Portnoy corrected and approved the NTSC version, and there is no problem with the NTSC version at all.

If you have already bought a PAL version that has the synchronization problem, please read the following message from Mike Portnoy:

"We are awaiting an "official" word from the label on how they are planning to proceed...hopefully they will do the right thing by recalling the defective run, refund buyer's money and reprint a new PAL version from the correct (and Director approved) NTSC master."

"I cannot apologize enough for this ridiculous error and it seems to be typical for the type of crap I have had to deal with in order to release this DVD *correctly*...believe me, nobody is more pissed about this than me..."

"The good news is that the NTSC version FUCKING RULES!"

Please remember that not all PAL DVD's may have this problem. There is still a chance that it is restricted to certain countries. BlackStar in the UK, for instance, has received no complaints and no returned copies so far.

In response to this incident all PAL versions of the DVD are being recalled..... They will be remastered with the director approved transfer and a new release date will be announced ASAP....(none of this effects the US release) Here's the info the label sent me this morning:

1. Warner Vision has put a hold on all finished stock in the local distribution companies, including those that have shipped and have not shipped and they will be recalled to the plant and then destroyed
2. Warner Vision is destroying all finished discs at the plant
3. Warner Vision is asking all retailers with stock to refrain from selling this package and will replace all with finished stock when ready
4. Warner Vision replace all consumer purchased copies with new version when available

If and when there is any further info or press releases from the label, I will pass it on..